Customer Success ITSM & Security
GB Advisors
Caracas, Venezuela
hace 22 días
source : Mipleo

Descripción

  • Categoría : Informática / Telecomunicaciones
  • Subcategoría Sistemas
  • Tipo de Contrato : Contrato por tiempo indefinido
  • Cantidad de Vacantes : 3
  • Educación Mínima : Universidad
  • Años de Experiencia : 5
  • Idiomas : Inglés
  • Disponibilidad de viajar : No
  • Disponibilidad de cambio de residencia : No
  • GB Advisors is seeking for Venezuelan Customer Success, with experience in ITSM and security software (work from home) to attend its clients in all America, it?

    s essential that you speak english fluidly. We offer an excellent salary USD$ with growth opportunities.

    You must have experience in Customer Success / Quality Assurance, knowledge in technology , ITSM and security software.

    Responsibilities :

  • Build strong relationships with our customers, anticipate their needs and help them use our product to make their desired outcomes more effective and successful.
  • Guide and educate customers on utilizing various self-help options and articles.
  • Collaborate with the customer delight team and other internal stakeholders to help customers / users resolve issues they are facing.
  • Reach out to customers proactively to inform, educate, cross-sell and upsell.
  • Assist customers in expanding their usage of the product to increase engagement, maintain loyalty and develop advocacy.
  • Collaborate with the customer delight team and other internal stakeholders to help customers / users resolve issues they are facing.
  • Be a trusted advisor that can answer customer questions, as well as identify gaps and opportunities that would benefit their desired outcomes.
  • Reach out to customers proactively to inform, educate, cross-sell and upsell.
  • Measure customer engagement by tracking how our customers are using the product and provide this information to our teams so that we can better serve our customers.
  • Develop and implement best practices for serving our customers that will reduce churn rates to an absolute minimum.
  • Requirements :

  • Systems Engineer, computing TSU or related (Desirable).
  • Have a computer for work from home.
  • High speed internet available.
  • Headset with microphone and headphones for the computer.
  • You have self-motivation, team-orientation, responsibility, and a customer centric personality.
  • You have a genuine appreciation of technology and curiosity about what makes startups tick.
  • You have an understanding of enterprise internet business models and online processes terminology, concepts and strategies.
  • You have the ability to leverage product features for the benefit of customers.
  • You have the highest degree of initiative, courtesy and professionalism to build valuable client relationships that you will leverage to generate a positive feel in market and contribute significantly to the revenue and company growth.
  • You have an outstanding command of the English language, both written and spoken.
  • You have a passion for customer success with an aptitude for understanding and relating to a customer?s journey and their desired outcomes.
  • You have a detail-oriented work ethic with strong organizational skills and the ability to multitask and prioritize in a fast paced, dynamic work environment.
  • You have a strong and proven track record of successfully managing customer expectations.
  • You have basic experience in working with Google Apps (Gmail, docs, calendars).
  • You have exceptional organizational, presentation and communication skills, both verbal and written.
  • Ready to join a fun team of right-brained geeks and left-brained creatives? Are you ready to help grow our organization client?

    s business along the way with a high energy, well backed company? If you really are a Customer Success person, come sell us on why you?

    re the next best thing for GB Advisors.

    We thank all who apply - but only candidates selected for an interview will be contacted

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