Overview of the Role :
We are looking for an IT Support Specialist to provide technical assistance. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
You will also be required to advise on IT equipment upgrades.
Location : Remote - Work from home
As part of the team, you will
Consulting with IT managers and other departments as required
Providing IT assistance and Training sessions to staff and customers on the usage of new software / applications and hardware
Resolving logged errors in a timely manner
Organize training session for staff Carryout diagnosis and repair of network-related problems
Bring up-to-date and preserve computer inventory and surplus equipment
Sustain and fix issues on LAN / WAN, VoIP telephone, Biometric, Video systems and other computing equipment
Monitoring hardware, software, and system performance metrics
Updating computer software. as well as upgrading hardware and systems
Maintaining databases and ensuring system security
Documenting processes and performing diagnostic tests
Keeping track of technological advancements and trends in IT support
Key qualifications and Skills to succeed in this role :
Intermediate to Advanced English level
3 + years of experience as an IT Support Specialist
Ability to keep up with technical innovation and trends in IT support
Ability to provide technical support and resolve queries
In-depth knowledge of computer hardware, software, and networks
Ability to determine IT needs and train end-users
Knowledge of Microsoft system center configuration manager, VMWare virtual desktop
Knowledge of windows server, active directory, Microsoft exchange server, as well as TCP / IP, DNS and DHCP is desired
In return, we offer :
Competitive compensation package
100% remote - Work from Home
International company with diversity and multicultural inclusion
The ability to work with leading startups and fast growing companies in the USA
About the company :
Workling is a talent acquisition marketplace designed to help companies to hire remote, top-tier talent allowing them to search for the required skills and experienced candidates working in their time zone.
We invite you to find renewed passion in your job, improve your productivity, and benefit from attractive opportunities for your career. Apply now!