Quality Control Specialist - Telesales
Home Credit
hace 5 días


  • Monitors overall quality of implement process in Telesales
  • Improves the control mechanisms automatization of various reports
  • Controls the work of Team Leaders if they follow the given rules
  • Listens to calls done by Telesales Operators, evaluates the quality of the call and feedbacks to TLs / Supervisors
  • Responsible for minimazing the cheating of Operators
  • Applies deductions if Code of Conduct is violated
  • Works with Telesales Trainers to improve the training process and development of Operators
  • Contact : Mr Cuong - HR

    Email : cuong.bq homecredit.vn

    Phone : +84 28 3513 6868 ext : 11077


  • From colleague level
  • Working experience in customer service required
  • PC skills (MS Windows, MS Office etc.)
  • Basic English
  • Reporting skills
  • Persuasion skills
  • Good verbal communication skills

  • Attractive Salary
  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment.
  • Office hour
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