E-POS Customer Development Executive
Home Credit
HCM
hace 11 días

JOB DESCRIPTION

1. Design Customer Journey Map for E-POS Product

  • Design a completed end-to-end Customer Journey map (CJM), including strengths & weaknesses, opportunities for improvement, pain points & performance indicators
  • Prepare presentation to support CJM understanding from relevant stakeholders
  • 2. Collect customer insights to convert it to new features of E-POS Product

  • Drive the preparation & execution of collecting customer insights such as find and organize customers, setup venue, prepare incentive scheme
  • Design interview structure & questionnaires, conduct in-depth interviews & quantitative questionnaires
  • Collect, summarize, analyze and present interview results
  • Prepare features / improvements proposal based on collected data
  • 3. Drive improvement activities on customer values for E-POS Product

  • Coordinate with relevant business teams to drive and / or execute improvement activities according to defined customer pain points
  • Provide customer insights to ad-hoc business activities in balance with business understandings
  • 4. Cooperate with E-POS Team

  • Work with Product owner and designer on UI / UX improvements
  • Cooperate with DEV Team from idea discussion to final implementation
  • 5. Another assigned tasks by E-POS Manager

    Contact : Ms. Trang Hoang - HR

    Email : trang.hlp homecredit.vn

    Phone : +84 28 3513 6868 - EXT : 11072

    JOB REQUIREMENTS

  • University Degree in the areas as follows Customer Research, Marketing, Digital Marketing or Economics
  • At least 1-3 years experience in some of the markets as follows; Digital Channels, E-commerce, Mobile Application Development, Web Platforms, Finance, Digital Banking, Telco or Retail
  • Basic understanding of customer facing business processes
  • Experience with customer surveys / research / interviews / feedback collection
  • Basic knowledge about customer satisfaction & experience area
  • Ability to facilitate direct communication with Vietnamese customers
  • Has basic knowledge and curiosity of new technological trends and mobile apps (Zalo, WeChat, FB, Viber etc. Payment channels Payoo, MoMo, Alipay, etc.)
  • Good at presentation, negotiation, communication skills
  • English both written and spoken is a must direct reporting to English speaking manager
  • COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PVI Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Chance to Provide Training and Be
  • Trained Onsite at Home Credit in 11 countries.
  • Office hour
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