Call Center Collection Trainer
Home Credit
HCM
hace 2 días

JOB DESCRIPTION

  • Understand and apply our standard concept of Consumer Finance collections into local conditions;
  • Lead the training camps and retraining programs of Collection Call Center
  • Analyze the weaknesses of Collection Call Center Operators and design the training materials or customize the Training programs;
  • Develop the special training materials if requested;
  • Regularly collect feedback from Collection Call Center to analyze the training needs and establishing training plan. Exercises initiatives and judgment in handling routine and confidential materials / enquiries;
  • Build the long term development programs for Collection Call Center Operators
  • Contact : Ms. Trang Le

    Email : trang.lhm homecredit.vn

    Phone : +84 28 3513 6868 Ext : 15514

  • Bachelor degree
  • Experience in consumer finance industry is an advantage
  • Excellent in public speaking and presentation skills
  • Logical thinking
  • Excellent in effective communication
  • Excellent in coaching skills
  • A generic understanding of Information Technology, its capabilities and principles
  • PC skills (MS Windows, MS Office, etc )
  • Excellent in interpersonal skills
  • Ability to attract, keep motivated and develop team members and others colleagues
  • Strong service mentality, can do attitude, strong drive to success;
  • English skills (oral & written)
  • Ability to organize and prioritize tasks and meet deadlines, orientation on the results and outputs;
  • Open to learn and apply new knowledge;
  • Ability to work effectively with little or no supervision
  • Team spirit
  • Collections activities, processes and strategies
  • Previous work experience in a multinational company is an advantage
  • COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PVI Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment.
  • Apply Latest Financial Technology in the World
  • JOB LEVEL

  • Specialist / TL / Sup
  • Office Hour
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