Job Summary :
We are now looking for a Help Desk professional that will be responsible for the coordination, management, execution and reactive maintenance activities to ensure that services provided to operators' customers are continuously available and performing to Service Level Agreement (SLA).
This role is also responsible for receiving trouble reports from the operator's customer service desk (or from operator's customers directly), resolving them to the customer's satisfaction and providing meaningful status on repair and / or restoration activity to the customer service desk (or to operator's customers).
You will also be responsible for customer affecting problems detected by other processes or through analysis, including informing the customer and resolving these specific problems to the customer's satisfaction.
You will provide support in the areas of :
Enterprise User Event Management Enterprise User Incident Management Enterprise User Problem Management Enterprise User Contact Support Key Qualifications :
Bachelor's degree, in engineering (IT, Telecom)- Student or new graduate.
ISEB / ISTQB Software Testing qualifications would be an advantage Knowledge of Managed Service Telecom Operations Practice Presentation & Communication skills Additional Requirements :
Knowledge sharing and Collaboration skills English skills Delivering Results & Meeting Customer Expectations Analyzing Cooperation with People Handling instructions & Procedures Applying Expertise & Technology Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential.
Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world.
The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.
With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership.
We support networks that connect more than 2.5 billion subscribers.
40 percent of the world's mobile traffic is carried over Ericsson networks.
And our SEK 100 billion investment in research and development over the last three years ensure that our solutions and our customers are at the forefront of innovation.
At Ericsson, we give our employees the freedom to think big.
Your ideas and innovations can turn into achievements that impact society and change the world.
Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination.
Join us today.Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden.
Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion).
Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities.
In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.Primary country and city :
Venezuela, Bolivarian republic of (VE) Caracas 21092Req ID :