Operations Executive - Online
Home Credit
HCM
hace 5 días

JOB DESCRIPTION

  • We are looking for an ambitious and talented Operations Specialist to join our Online Department. You will be a key-person in our cross-
  • department operations with Telesales as well as external operations with partners.

  • Key person (SPOC) between Online Department and External Partners, in supporting and optimizing our Online Leads ->
  • Telesales operations

  • Key person (SPOC) between Online Department and External Partners, in supporting and optimizing our API based business integrations.
  • General business funnel and operational process improvements and optimization
  • Support business partners during implementation / integration phase
  • Track trends, requirements and lead the effort for continuous improvement for Telesales processes
  • Arrange meetings with other departments in Home Credit, especially with Telesales / CRM, Product, IT, Risk
  • Coordinating and facilitating communication to relevant departments on operational issues, including the preparation of reports and presentations
  • Assist manager on day-to-day operations
  • Contact : Mr. Cuong - HR

    Email : cuong.dm3 homecredit.vn

    Phone : +84 8 3513 6868 ext : 11007

    JOB REQUIREMENTS

  • Min. bachelor’s degree
  • Proficient English skills (verbal, reading and writing)
  • Min. 3 years experience from similar operational role
  • Experience with Telesales / Call Center operations, platforms, processes, SLA’s
  • Advanced MS Office skills (Word, Power Point)
  • Excellent MS Excel skills
  • Significant analytical hands-on experience
  • WE ARE LOOKING FOR CANDIDATES THAT

  • Able to work independently and effectively, take minimal direction from others and provide maximal direction for yourself, can-do attitude
  • Strong communication, interpersonal, project management and analytical skill
  • Have a perfect understanding of the project and organize itself to meet all the requirements in a timely and cost effective manner
  • Strong communicator, customer focused & goal driven
  • Possess the ability to work under pressure and within deadlines
  • COMPENSATION & BENEFITS

  • Professional working environment
  • 15 annual leaves / year
  • Full insurances according to Vietnam's labour law
  • Competitive bonus scheme
  • Yearly medical check up
  • Office hour
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