Owns and manages the customer experience of CARE customers. May still
look after some Essential Services Customers. Mentors Customer Service
agents.Manages accounts with small business Impact : The level of impact
is defined by volume and / or revenue contribution to the cluster
Proactively monitors and manages the end to end shipment process incompliance with all company procedures.Ensures services are delivered to the customers as promised and / or thatthe customers are kept informed of relevant deviations.
Builds strong relationships with the customers.Understands the customers' business drivers and leverages them tocontinuously improve cooperation and process to the mutual benefit ofthe company and the customers.