Owns and manages the customer experience of CARE customers. May still

look after some Essential Services Customers. Mentors Customer Service

agents.Manages accounts with small business Impact : The level of impact

is defined by volume and / or revenue contribution to the cluster

scorecard.

Proactively monitors and manages the end to end shipment process incompliance with all company procedures.Ensures services are delivered to the customers as promised and / or thatthe customers are kept informed of relevant deviations.

Builds strong relationships with the customers.Understands the customers' business drivers and leverages them tocontinuously improve cooperation and process to the mutual benefit ofthe company and the customers.