QA & Training Specialist
Home Credit
HCM
hace 7 días

JOB DESCRIPTION

  • Prepare training materials for new ops, retraining existing ops, new pilot / product launch,
  • Update training materials if required and keep them updated
  • Assure the training plan assigned by QA & Training Supervisor
  • Provide the required training result to TLS MIS team after each training course (operator life cycle process)
  • Suggest to improve training material(s) or to try new training approach
  • Meet purpose of new pilot / product launch involved
  • Prepare reports to QA & Training Supervisor if required
  • Cooperate with TLS QC Script Specialist, QC Specialists and Team Leaders to improve consultancy skill for operators
  • Show positive cooperation and respect by yourself with the other TLS functions and company departments
  • Other task(s) assigned by QA & Training Supervisor
  • Contact : Ms. Trang Hoang

    Email : trang.hlp homecredit.vn

    Phone : +84 28 3513 6868 ext : 11072

    JOB REQUIREMENTS

  • Bachelor Degree is an advantage
  • Working experience in customer service, quality control and management required.
  • PC skills (MS Windows, MS Office etc.)
  • Good English.
  • Reporting skills.
  • Persuasion skill
  • COMPENSATION & BENEFITS

  • Attractive Salary
  • 13th Salary Fixed and KPI Bonus
  • AON Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment.
  • Office hour
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