CRM Genesys Supervisor
Home Credit
hace 20 horas


  • Lead a Genesys team which plays a role in L1 support with issue identification & troubleshooting, root cause analysis, solution verification and measurement of post improvement implementation
  • Manage dialling campaigns, call lists, agent groups, agents, skills in Genesys
  • Create real-time call traffic templates in CCPulse such as campaign, dialler agents, call list penetration
  • Create call center performance reports in SQL for monitoring and enhancement purposes
  • Cooperate with agent dialler team for requirement assessments, process reviews and business result improvements
  • Define goals and KPIs for calling strategy and optimize productivity of operators
  • Other ad-hoc task assignments
  • Contact : Ms. Trang Le

    Email : trang.lhm

    Phone : +84 28 3513 6868 Ext : 15514


  • University degree in IT or related fields
  • Good knowledge of CTI / Telephone infrastructure, routing strategies, inbound & outbound campaigns, outbound processes, SIP, OCS, VOIP
  • Be able to do multi tasks, set priorities, work under pressure and provide on job training
  • Having demonstrated experience in driving results and coordinating activities to solve problems across multi-functional / diverse teams;
  • and leading with high energy and a positive attitude

  • Experience in the same or similar positions in Call Center is preferred
  • Experience in Genesys CTI, Genesys Administration, WDE, IWS, GQM, voice bot, IVR is advantage

  • 13th Salary Fixed and KPI Bonus
  • PVI Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment.
  • Apply Latest Financial Technology in the World

  • Specialist / TL / Sup
  • Office Hour
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