Job summary
Join Amazon's Employee Resource Center (ERC) Benefits team, and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels phone, web case and chat.
The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.
In this role, successful candidates will demonstrate :
Receive HR queries in Polish and English via phone, email or other communication channels and log contacts into the shared service case management system.
Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
Excellent organizational and time management skills
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Excellent verbal and written communication skills required
Ability to understand benefit terms and programs
Disciplined problem-solving skills and ability to execute solutions
The ability to prioritize quality and customer experience
Quick to take action to address an issue, and demonstrate strong judgement / decision making
Experience with rapid and complex changing work environment
Be part of a team that actively seeks employee feedback to improve levels of service.
Home Office Requirements :
A quiet and private place to work where you will not be disturbed.
Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment. 
