QUALITY CONTROL SPECIALIST - TELESALES
Home Credit
HCM
hace 20 días

JOB DESCRIPTION

  • Monitors overall quality of implement process in Telesales
  • Improves the control mechanisms automatization of various reports
  • Controls the work of Team Leaders if they follow the given rules
  • Listens to calls done by Telesales Operators, evaluates the quality of the call and feedbacks to TLs / Supervisors
  • Responsible for minimazing the cheating of Operators
  • Applies deductions if Code of Conduct is violated
  • Works with Telesales Trainers to improve the training process and development of Operators
  • Contact : Ms. Trang Hoang - HR

    Email : trang.hlp homecredit.vn

    Phone : +84 28 3513 6868 - EXT : 11072

    JOB REQUIREMENTS

  • From high school level
  • Working experience in customer service required
  • PC skills (MS Windows, MS Office etc.)
  • Basic English
  • Reporting skills
  • Persuasion skills
  • Good verbal communication skills
  • COMPENSATION & BENEFITS

  • Attractive Salary
  • 13th Salary Fixed and KPI Bonus
  • AON Health Care (family)
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal Allowance
  • Yearly Medical Checkup
  • 18 Annual Leaves
  • Professional and Transparent Working Environment.
  • Office hour
  • Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", acepto que neuvoo recolecte y procese mis datos de conformidad con lo establecido en su Política de privacidad . Tengo derecho a darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación