Quality Control Specialist - CCC
Home Credit
HCM
hace 11 días

JOB DESCRIPTION

  • Monitor, evaluate call, feedback call’s result, to ensure Ops follow the process and improve their performance
  • Inspect the work of Team Leader CCC to support the improvement of operators and to ensure Team Leader perform tasks as assigned
  • Execute calibration meeting to unify and handle enquiries of TL - CCC
  • Monitor overall quality in CCC through reports to correct the mistakes of Ops or implement wrong process for the better one
  • Provide internal reports regarding to quality of QC
  • Update new information, procedures, regulations to Operators and Team Leader CCC to ensure they clearly understand the news
  • Solve and feedback complaint cases of CCC
  • Corporate with other departments regarding to quality of CCC
  • Contact : Ms. Van Nguyen - HR

    Email : van.ntt2 homecredit.vn

    Phone : +84 28 3513 6868 ext : 11024

    JOB REQUIREMENTS

  • From College Degree
  • Working experience in customer service, Quality control is preferred .
  • PC skills (MS Windows, MS Office etc.)
  • Basic English
  • Good verbal communication skills
  • COMPENSATION & BENEFITS

  • Attractive Salary
  • 13th Salary Fixed and KPI Bonus
  • AON Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment.
  • Office hour
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