Genesys & Dialer Supervisor
Home Credit
HCM
hace 20 días

JOB DESCRIPTION

  • Managing TLS system tickets both incident and request.
  • Attending in UAT test for any project which impacts to TLS.
  • Consulting TLS system feasibility / solution to business / and project team.
  • Reporting to TLS MIS manager for system issue, change, and improvement.
  • Improving & optimizing TLS systems and dialer.
  • Informing business user system change.
  • Updating system setting base on business requirement.
  • Providing and instructing business quick win solution when incidents happens.
  • Handle tasks assigned by line manager.
  • Contact : Ms. Thy - HR

    Email : thy.lhb homecredit.vn

    Phone : +84 28 3513 6868 - EXT : 11076

    JOB REQUIREMENTS

  • Bachelor of university or above in IT
  • At least 3 years of experience at IT system / change request
  • Have leading a team at least 1 year, and from team leader level
  • Have knowledge in IT system / software / ticket
  • Having experience with TLS systems such as dialer system, contract original system, and campaign management system
  • Have knowledge of people management and task management
  • Fluent in English ( 4 skills : speaking, reading, writing, and listening)
  • Good at MS Office and presentation
  • COMPENSATION & BENEFITS

  • Attractive Salary
  • 13th Salary Fixed and KPI Bonus
  • AON Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment.
  • Office hour
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