IT Service Desk Coordinator
Home Credit
HCM
hace 2 días

JOB DESCRIPTION

  • Answer and handle all requests via Servicedesk system, email or telephone in accordance with departmental policies
  • Accurately record, priorities and update all tickets of incidents, requests through Service Desk System ensuring all minimum data sets are met.
  • Monitor permanently Servicedesk system and make sure all requests, tickets are handle and process in a timely manner.
  • Assign tickets to appropriate team, person in timely manner.
  • Quality checking for all IT Services provide to customer and make sure all issue about services quality will be escalated to Management
  • Trouble shoot issues over the phone to include, but is not limited to; printers, faxes, computers, and telephones, Operating system (Windows, Linux), application (core business system and internal application) at the first level and escalate the issue when needed.
  • Dealing with common request or basic technical issues such as resetting passwords
  • Take ownership and coordinating on all critical incidents follow incident management defined by company.
  • Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email
  • Coordinate with other Department to keep daily IT procedure running smoothly.
  • Other tasks assigned by line manager
  • Provide after hours support as required
  • Contact : Mr. Canh Nguyen

    Email : canh.nt homecredit.vn

    Phone : +84 28 3513 6868 Ext : 11057

    JOB REQUIREMENTS

  • Education : College or University graduated major in IT field
  • Experience : At least 2 years experiences at the same position or equivalent position
  • Skills : Have knowledge of HelpDesk software Good knowledge of the IT hardware, software, application and operating system being used by customers.
  • Good communication and listening skills both English and Vietnamese Organizational skills Good problem solving skills Work under pressure

  • Be self-motivated at work
  • Adaptable, dynamic and flexible
  • Independent problem-solving, self-direction
  • Ability to work independently and under pressure
  • Accountability on job, giving feedback.
  • Ethics and integrity.
  • Patience and perseverance
  • Self-motivation and discipline.
  • Polite, calm and clear telephone manner , might have to deal with clients who are anxious or aggressive
  • MCSA certificated is preferable
  • Ability to work in a dynamic environment and provide recommendation to improve operation.
  • COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PVI Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment.
  • Apply Latest Financial Technology in the World
  • JOB LEVEL

  • Specialist / TL / Sup
  • Office Hour
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