Answer and handle all requests via Servicedesk system, email or telephone in accordance with departmental policies
Accurately record, priorities and update all tickets of incidents, requests through Service Desk System ensuring all minimum data sets are met.
Monitor permanently Servicedesk system and make sure all requests, tickets are handle and process in a timely manner.
Assign tickets to appropriate team, person in timely manner.
Quality checking for all IT Services provide to customer and make sure all issue about services quality will be escalated to Management
Trouble shoot issues over the phone to include, but is not limited to; printers, faxes, computers, and telephones, Operating system (Windows, Linux), application (core business system and internal application) at the first level and escalate the issue when needed.
Dealing with common request or basic technical issues such as resetting passwords
Take ownership and coordinating on all critical incidents follow incident management defined by company.
Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email
Coordinate with other Department to keep daily IT procedure running smoothly.
Other tasks assigned by line manager
Provide after hours support as required
Contact : Mr. Canh Nguyen
Email : canh.nt homecredit.vn
Phone : +84 28 3513 6868 Ext : 11057
Education : College or University graduated major in IT field
Experience : At least 2 years experiences at the same position or equivalent position
Skills : Have knowledge of HelpDesk software Good knowledge of the IT hardware, software, application and operating system being used by customers.
Good communication and listening skills both English and Vietnamese Organizational skills Good problem solving skills Work under pressure
Be self-motivated at work
Adaptable, dynamic and flexible
Independent problem-solving, self-direction
Ability to work independently and under pressure
Accountability on job, giving feedback.
Ethics and integrity.
Patience and perseverance
Self-motivation and discipline.
Polite, calm and clear telephone manner , might have to deal with clients who are anxious or aggressive
MCSA certificated is preferable
Ability to work in a dynamic environment and provide recommendation to improve operation.
COMPENSATION & BENEFITS
13th Salary Fixed and KPI Bonus
PVI Health Care
24 / 7 Accidental Insurance
100% Social Insurance Pay
Meal + Phone Allowance
Yearly Medical Checkup
15 Annual Leaves
Professional and Transparent Working Environment.
Apply Latest Financial Technology in the World
Specialist / TL / Sup
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