IT Contact Center Specialist
Home Credit
HCM
hace 12 días

JOB DESCRIPTION

  • Be responsible for ensuring the operation and availability of a Telco & Call Center System according to SLA.
  • Administrate Telephone system in PDC, DRC and Branches.
  • Configure and maintain IP Telecommunication system (VOIP), Call Centre and Call Recording.
  • Configure , maintain, support, and optimize telecommunication systems and services, voicemail and PBX communication systems, and video conferencing environments.
  • Troubleshoot telecommunication systems to identify the problems.
  • Analyze and resolving telecommunications issues in a timely and accurate fashion, and support user needs where required.
  • Take part in IT projects that are relevant to Telecommunication & Call Centre.
  • Reports any deviation / problem / outage to supervisor and providing regular reports that are required.
  • Manage document the systems and make sure that the documents are up-to-date.
  • Contact : Mr. Canh - HR

    Email : canh.nt homecredit.vn

    Phone : +84 28 3513 6868 - EXT : 11057

    JOB REQUIREMENTS

  • Bachelor degree in IT major is refer
  • Have at least 2-3 years working / developing on Enterprise Telecommunication Environment
  • Have at least 2-3 years experiences Enterprise Call Centre / Recording System
  • Prefer candidates have knowledge about Genesys Contact Centre system
  • Depth knowledge / experience of VOIP technology
  • Knowledge technical, analytical and problem solving skills
  • COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PVI Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Chance to Provide Training and Be Trained Onsite at Home Credit in 11 countries
  • Office hour
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