is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide 39 of the Fortune 100 are clients.
Director, Commercial Enablement
About the Opportunity
is searching for a Director of Commercial Enablement. This is a critical and senior role within the Operations department.
The Director will manage a globally distributed team of 6-8 members responsible for training and enablement across the business unit.
In addition, the team is responsible for management of all external training providers, systems and software.
This successful candidate will :
Plan, lead and measure learning and development initiatives across commercial teams, including demand gen., sales, account management, customer success / experience, and services
Maintain and continuously improve our library of asynchronous employee training materials, including our tech. stack used for storing and sharing content
Collect feedback from employees and management on enablement programs and adapt programs to the changing needs of the business
Liaise with external training providers to ensure optimal training delivery
Own training and enablement for new employee cohorts, ensuring they receive a successful start in the company and an efficient path to ramp
Advocate for L&D and foster a culture of learning across the Commercial teams
5+ years of experience in B2B commercial roles (SaaS preferred)
Demonstrated experience successfully managing internal team members, external training providers and learning management systems
Experience collaborating with international teams
Examples of enablement content tailored for multiple commercial functions
Strong EQ and empathy with employees, prospects and customers
Ability to communicate effectively with both junior team members and global leadership
Professional fluency in written and spoken English