Daily support calls and created job tickets and basic program changes and troubleshooting Handling telephone number porting.
Gather paperwork from clients, coordinating, back and forth issues with getting port approved, etc. New customer / contract paperwork and initial information gathering.
Initial client contact. Gathering porting information. Basic programming information. Some initial programming. Account creation in billing software.
Voice Over IP background a major plus!!! Telephone service provider experience a plus. IT support LAN and Wan knowledge Router / Firewall knowledge Any packet software like wire shark knowledge a bonus.
Fluid in Microsoft products. Knowledge of Avaya IP Office 500 programming"