Psychosocial Support (PSS) Delegate
The International Federation of Red Cross and Red Crescent Societies
Venezuela, Venezuela, bolivarian republic of
hace 5 días


The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with .

As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian network, reaching more than 150 million people each year through its 190-

member National Societies. The Organisation acts before, during and after disasters and health emergences in order to meet the needs and improve the lives of vulnerable people.

Our work is guided by seven fundamental principles (humanity, impartiality, neutrality, independence, voluntary service, unity and universality) and by Strategy 2020, which voices our collective vision and determination to move forward in tackling the major challenges that confront humanity in the present decade.

The Secretariat of the International Federation of Red Cross and Red Crescent Societies ( the IFRC ) works to a Business Model and has a Business Delivery Plan with key commitments that sharpen its focus, clarity, and efficiency and accountability results.

The Secretariat, headquartered in Geneva, has five decentralized regional offices : one of which is the Americas, guided by the Secretariat strategies for implementation and areas of focus that builds on the vision of strategy 2020.

  • The Americas’ region is organized in two main hemispheres : a group of service-based departments and geographical configurations of (i) Country Cluster Support Teams and (ii) Country Office(s), as well as the Deputy Regional Director, each of them led by the Regional Director;
  • and another hemisphere : six building blocks composed by (i) Partnerships and Resource Development, (ii) Policy, Strategy and Knowledge;
  • iii) Communication, (iv) Disaster and Crisis : Preparedness, Response, and Recovery, (v) Health and Water and Sanitation, (vi) Logistics, each of them led by the Deputy Regional Director.

    Situational Context Venezuela has faced several changes in recent years with a continuous increase in demonstrations throughout the country.

    In 2019 there have been a series of events that increased the need for actions aimed at strengthening efforts to support national capacities to meet the demand for health care and other sectors such as water, sanitation and hygiene promotion, safety food and nutrition.

    Various national, governmental, and international organizations are developing social projects to support affected families.

    However, needs continue to increase, and humanitarian actions are required to meet the most urgent needs in the Venezuelan context.

    The position is primarily located in the Country Office in Caracas, Venezuela and reports directly to the Head of Country Office, and holds a technical line to the Head of the Health Care Unit based in regional office in Panama.

    Job Purpose

    The Psychosocial Support (PSS) Delegate for Venezuela will be responsible for implementing and providing the organisational and technical support and in managing the PSS program led by the VRC and supported by the IFRC in the whole country.

    The main focus is to support the VRC staff and Volunteers in order to support them in their tasks and train them as needed.

    Other activities with communities will be assessed and analyzed for further implementation. This role will require excellent communication and organisational skills as well as promotes the effectiveness, compliance and quality of IFRC and Venezuelan Red Cross humanitarian response and programming.

    Job Duties and Responsibilities

    The Psychosocial Support (PSS) Delegate for Venezuela will :

  • Support community-based protection assessments to identify specific mental health and psychosocial concerns, risks, needs of community in general with special attention to girls, boys, women and men and at-risk groups.
  • Support assessments, response and mainstreaming of PSS knowledge, attitudes and practice across sectors.
  • Support inclusion of PSS in strategic documents and support elaboration / revision of relevant documents and tools.
  • Capacity of VRC and IFRC Psychosocial Support (PSS) national staff counterparts in PSS including Training of Trainers (ToT) in Psychological First Aid and / or community-based PSS.
  • Capacity building of IFRC delegates in PSS and other related sectors.
  • Support training and build capacity of VRC staff and volunteers in relevant PSS interventions.
  • Ensure that PSS and protection referral pathways are available, understood and socialized within the programs.
  • Support the provision of PSS for staff and volunteers including orientation on self-care and referral as needed to IFRC stress counsellors.
  • Support PSS participation in relevant Movement and inter-agency coordination forums and working groups.
  • Work with Protection Gender Inclusion to ensure awareness of staff and volunteers in the Code of Conduct and PSEA obligations of all humanitarian workers.
  • Work closely with VRC to realize PSS Implementation Plan.
  • Report on PSS, ensuring the inclusion of sex, age and disability disaggregated data (SADD).
  • Ensure proper documentation of PSS activities, including best practices nationwide.
  • Interact and, if necessary, advocate with local authorities concerned in matters of mental health and psychosocial support.
  • Ensure an effective handover to successor for continuity and mitigating loss of institutional memory.
  • Ensure effective work and coordination with ARO s Health and Care Unit.
  • Required

  • Psychologist degree
  • IMPACT (International Mobilization and Preparation for Action) Course or also known as Basic Delegates Training Course, or IMPACT, FACT, ERU, RDRT training
  • Experience

  • Minimum of 5 years' experience in psychosocial support programming (PSS)
  • Experience of working for Red Cross Red Crescent Movement in an international setting
  • Demonstrated technical expertise in mental health and / or psychosocial support
  • Skills in networking with partner organizations or agencies
  • Experience in identifying and utilising referral pathways
  • Experience in development of training PSS materials and manuals
  • Knowledge, skills and languages

    Experience in supporting, coaching and training of National Society personnel

    Self-supporting in computers (Windows, spreadsheets, word processing)

    Excellent communication and inter-personal skills

    Excellent stress management skills

    Skills in training and developing staff

    Demonstrated accountability

    Cultural awareness

    Prior work in complex emergencies or similar contexts


  • Fluent in written and spoken Spanish.
  • Fluent in written and spoken English
  • Good command of another IFRC official language (i.e., French), or any other language relevant in the region, neighbouring affected countries, or to the country of mission.
  • Competencies and values

    VALUES : Respect for diversity; Integrity; Professionalism; Accountability

  • CORE COMPETENCIES : Communication; Collaboration and Teamwork; Judgement and Decision Making; National Society and Customer Relations;
  • Creativity and Innovation; Building Trust.


    Applicants will need to send their applications together with a letter of motivation no later than the closing date. In order for us to assure a proper comparative evaluation of your application for this vacancy and to enable us to consider your profile against other similar current and future vacancies, we ask that you submit your application taking into account the following :

    Important Note :

  • Please note that the selected candidate will be hired through an international contracT;
  • The incumbent is responsible to abide by Federation policies, procedures, plans and applicable international labor law;
  • Only those candidates shortlisted for interviews will be notified.
  • The position will be based in Venezuela.
  • The Federation is an equal opportunity employer.

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