Duties and Responsibilities
Responsibilities : Within delegated authority, the Information Technology Assistant will be responsible for the following duties :
Desktop Administration and Configuration
Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
Assist in performing software distribution updates, scripting, testing and support.
Performs 2nd level desktop troubleshooting in conjunction with the Help Desk.
Maintains and updates files (electronic and paper) and internal databases.
Performs other duties as required.
Service Installation and Support
Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
Attempts to resolve as many problem calls or service requests from duty station and field services.
Performs tasks related to scheduled service requests, including equipment replacement, equipment installation / de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
Provides basic training to end-users on the use of standard systems.
Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
Escalates problems to the appropriate parties in accordance with established procedure;
Detects problem patterns and recommend solutions.
Keeps abreast of developments in technology both in the UN and in the industry in general.
Receives, unpacks, and inspects all incoming assets.
Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
Obeys and enforces all security procedures.
Troubleshoots, cleans, and repairs / rebuilds equipment.
Performs hardware and software configuration in accordance with established procedure.
Sorts, compiles, and stores equipment in accordance with work orders and / or equipment condition.
Monitors inventory levels and alert supervisor when low thresholds are reached.
Keeps abreast of developments in technology in the UN and in the industry in general.
Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.
Performs other duties as required.
May be required to visit user’s premises to resolve problems on their desktop PCs.
Performs other related duties, as required.
Professionalism : Knowledge and understanding of theories, concepts and approaches relevant to the management of information in complex emergencies, disaster preparedness, disaster response and early recovery;
Ability to identify issues, analyse humanitarian trends and participate in the resolution of issues / problems; Ability to conduct data collection using various methods;
Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases;
Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities; Shows pride in work and in achievements;
demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges;
Remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Teamwork : Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise;
is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position;
shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Client Orientation : Considers all those to whom services are provided to be clients and seeks to see things from clients’ point of view;
establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions;
monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects;
meets timeline for delivery of products or services to client.
Technological Awareness : Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office;
actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
Required Skills and Experience
University degree in information systems, information technology or related area is required. High school diploma or equivalent in combination with two additional years of qualifying experience may be accepted in lieu of the first-university degree.
At least five years of experience in information technology or related area is required. Demonstrated experience in Laptops’ hardware repair and support is required.
Property Management control for IT asset inventories is desirable.
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in Spanish is required.
Knowledge of another UN official language is desirable.
Important applicant information
All posts in the GS categories are subject to local recruitment.
Applicant information about UNDP rosters
Note : UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply.
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