Operations and customer service manager (remote)
Global food ingredient solutions
Caracas, Distrito Capital, Venezuela
hace 3 días
source : Jobomas

Requirements : Background and experience : -Bachelor's Degree required; Foreign Trade or Industrial Engineering concentration preferred.

  • 7+ years of experience in similar roles. -Experience in food industry in an import / export environment preferred.-Knowledge of import / export processes and regulations.
  • Skills : -Bilingual English / Spanish.-Negotiation skills. -Ability to work under pressure, solve problems and meet deadlines.

  • Proactive and works well both independently and under supervision depending on the task.-Proficiency in Microsoft Office tools (Outlook, Word, Excel, etc).
  • Other requirements : -Availability to work regular office hours. -Access to reliable internet connection.-Access to a lap top computer or PC.

    Responsibilities : Operations-Plan and execute the end to end logistics (import or export) from origin to final destination (eg : booking containers, scheduling pick ups and deliveries, issuing shipping documentation, cargo tracking, following up with carriers, etc).

  • Responsible for the coordination with global manufacturers to ensure accurate production, adequate inventory levels at local warehouses and on-time delivery of orders.
  • Lead the continuous improvement of our supply chain process and service levels. -Assist in the development and approval of new vendors (eg : quotes, product availability, etc).
  • Responsible for keeping up to date vendor profiles : product specifications, pricing, certifications and other required documentation.
  • Negotiate rates with carriers in order to look for cost reductions and to ensure best conditions for our company.-Becoming the internal subject matter expert on all aspects related to FDA and regulations relevant to the company business.
  • Responsible for developing internal processes to comply with existing and new regulations. -Create, standardize and implement templates, forms and procedures to improve the operation (eg : certificates of analysis, sample request forms, claim forms, etc).
  • Customer Service-Responsible for the day-to-day Customer Service activities and support to Business Development (including but not limited to development of new clients, application submissions, quotes, etc).

  • Responsible for keeping the delivery plan / chart up to date based on existing contracts.-Responsible for keeping customers updated on the status of their requirements and for providing them with compliance documentation and samples (eg : flow charts, certifications, pre-approval samples, etc) in coordination with manufacturers, certification agencies and other vendors.
  • Responsible for administrative duties such as (but not limited to) order entry and report generation. -Responsible for the timely submission, investigation and resolution of claims (with manufacturers and carriers).
  • Disclaimer : -The main responsibilities, duties and tasks included in this job description may change or new ones may be assigned over time.

    Benefits : Paid vacations, Bonus.

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