Customer Support & Administrative Assistant (Work from home)
Caracas , Venezuela
hace 4 días

USA based company looking remote team member for our E-commerce and SAAS Company. We are a USA based E-commerce company that sells on 3rd Party Platforms like Amazon and on our Shopify website.

We are largely focused in the home goods niche. In addition to that we also provide services to other business like ours and provide some software tools for E-commerce Sellers.

For the current position we are looking for an Employee who can help us with certain aspect of our business workflow.

  • Tracking orders and handling customer emails and inquiries about shipments
  • Analysis of spreadsheets, Google sheets and data, knowledge of basic spreadsheet formulas.
  • Product research and analysis.
  • Respond to general questions about our software tools.
  • Excellent written communications skills in English to respond to customer inquiries.
  • Good verbal skills to communicate on Skype calls with our team.
  • Organized and detailed oriented, able to identify any problems with processes and help create solutions.
  • Project management skills. Any previous experience with Asana, Slack is beneficial we will provide additional training as well.
  • Previous E-commerce related experience is a plus for this position. This is a Generalist position and therefore any project management skills would be helpful to help coordinate different task to be done on a weekly basis.
  • We are looking for a candidate that can work on USA eastern time between 10 am - 6 : 30 pm M-F and occasionally a few hours on Saturday.

    The position will start part time 20 hrs per week to allow us to train the candidate and then lead to a full time 40 hrs per week at the end of the training period that we expect could take 2-4 weeks to complete.

    As this is a work from home position , in addition to the skill requirement the candidate must have good internet speed, a good computer with fairly reasonable processing speed to ensure minimal work disruptions.

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