HR Contact Center Manager with Romanian and English
hace 2 días

Job summary

At Amazon we believe that every day is still day one. This is your chance to make history!

Join the HR team for the Regional Shared Services, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries.

The hub provides a multi-language support to the internal customers, and is looking for ERC (Employee Resource Center) Manager to join the team.

Reporting to the Team Manager, the team acts as first point of contact for employees via phone, email and internal case management system by answering Employee’s life-cycle queries.

Night Shifts model; Monday - Sunday

Responsibilities :

  • Lead and develop a team of 10 or more Associates and Specialists by being responsible for the overall direction, performance management, coordination and evaluation of the team
  • Build effective relationships with regional and global stakeholders and / or 3rd party vendors
  • Identify and manage projects for continue processes improvement
  • Handling calls and tickets during All Hands on Deck’ situations and Peak
  • Respond to escalations, providing root cause analysis and actions to be taken in a timely manner
  • Additional responsibilities : conduct interviews, delegate tasks and assignment; reward and discipline employees; effective conflict resolution
  • What we offer :

  • Unlimited contract
  • Employee referral program bonus
  • Life insurance
  • Medical care
  • Amazon Discount Code
  • Possible internal and / or international growth
  • Home Office Requirements :

  • A quiet and private place to work where you will not be disturbed.
  • Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment
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