Resolution of internal and customer support tickets and SSI, also execute technical support area activities.
Provide information technology service management (ITSM) and IT security (ITSEC) knowledge and expertise to government customers and clients in support of the GB advisors service management environment.
Channel technical support tickets requested by the customer to the supplier associated with incidents related to the product purchased by the customer, whose validity is in accordance with the duration of the license or subscription.
Demonstrate ability to document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflow.
Attend SSI (software services insurance) tickets at the client's request by email according to SLA defined and criticality of cases.
Educational level bachelor’s degree in Information Technology and Information Security, or in a related field. Experience more than 2 years of experience in similar positions. English level advanced.