Job summary
This role can be performed from Prague office or anywhere remotely within Poland / Czech Republic / Slovakia / Romania
Do you want to reinvent, define and create an enriching experience for all the candidates joining Amazon, globally? Why not take a chance to experience the journey first for yourself?
The role will have a strong focus on both operational delivery and effective team management ensuring outstanding levels of service to the internal customers and supporting the ongoing development of the services through effective Voice of the Customer feedback.
Key job responsibilities
Responsibilities :
Lead team working on and supporting HR administration processes,
Managing individual team member performance and development,
Ensure appropriate team coverage, scheduling monitoring and reporting upon key SLAs and KPIs,
Deal with escalations from stakeholders and / or other teams to ensure that issues are addressed in a timely manner,
Build effective relationships with regional and global stakeholders and / or 3rd party vendors,
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns,
Actively seek customer feedback to improve levels of service.
About the team
This role is part of New Joiner Support (NJS) team, under Joining Amazon services which ensures an end to end, frustration-free journey for the candidates.
NJS supports candidates globally by entering their data into HR systems after validating them in recruiting systems, helping candidates transition from offer accepted to employee status.
This includes creating accurate employee records, generating new hire paperwork, and obtaining and uploading eligibility documents, so that new hires are ready to work on Day 1.
BASIC QUALIFICATIONS
Fluent in English and Polish or Romanian
Bachelor degree and / or equivalent work experience
1+ years of experience of managing a team of 6+ people and / or Amazon Employee Services experience
Computer literacy (Excel, Word, Outlook)
Experience in conducting business reviews
PREFERRED QUALIFICATIONS
2+ years of experience of managing a team of 6+ people and / or Amazon Employee Services experience
Experience with HR processes and systems administration
Experience with reporting and analytics experience
Experience with project management methodologies
Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
Ability to push back, foresee potential issues, and advocate for relentless improvement
Ability to positively influence small groups and individuals to drive resolution
Ability to work in international teams where team members are in different locations and belong to different cultures.
Ability to work with confidential information
Flexibility
Exceptional communication and organizational skills
Ability to prioritize workflow daily and ensure service levels are achieved at all times 
