Purpose of the post
The head of the Project Management Office, reporting to the Chief Information Officer, will manage our project governance process and report on progress across major multidisciplinary programs.
They will build transparency across the organization to enable informed prioritization of initiatives and highlight potential issues, holding the project delivery teams accountable for the successful completion of projects on time, in scope, and in budget, and making the determinations of which projects should continue, be reformulated, or postponed in order to fulfill the predetermined project success criteria.
As the ICRC’s project portfolio has grown exponentially over the last eight years and will continue to grow according to the ambitions of the new Institutional Strategy this strategic leadership position will reorganize our project management approach into programs under the Chief Information Officer, rigorously clarifying projects in 2019 to free up additional capacity in 2020.
The head of PMO role and his / her team performs continuous analysis and monitoring of the ICRC’s project portfolio in order to identify issues, blockers, and risks.
This role works closely with business leaders, team project managers, sponsors, and key project stakeholders to continually improve project execution.
They must effectively define PMO strategies and governance, regularly participate in executive meetings to present project progress, develop project-
tracking KPIs and dashboards, and share project updates across the organization. They will be a self-starter, detail-oriented, highly organized, and passionate about having a positive impact for our colleagues and, ultimately, the populations we serve in our humanitarian contexts.
Main duties and responsibilities
The value of the Project Management Office to the ICRC is fourfold : providing recommendations on strategic prioritization to the CIO and the Project Board to hold projects accountable for delivery;
capturing the benefits realization of projects (and ensuring that these can be realized quickly, tracked, and measured);
determining the project success criteria for ongoing project funding (maintaining the central and standardized repository of data and evaluation on the portfolio to enable strategic decision making from the Project Board);
maintaining a flexible framework of agile project governance based on project size and number of users impacted.
With latitude for the exercise of independent judgment, the principal duties and responsibilities of the head of the Project Management Office are as follows :
Demonstrates extensive knowledge, strategic vision, and a proven record of success in managing all aspects of projects including primarily the identification of business requirements and prioritizing according to organizational value, rather than simply cost.
Leads a process of rigorous and regular evaluation of project success in accordance with pre-determined milestones, with recommendations of appropriate courses of action and response.
Reviews project processes, validation practices, and business rules for completeness and scalability.
Manages team of PMO analysts and provide key training and accountability to IT and métier project managers, in line with the ICRC’s Project Management Framework.
Communicates directly with senior staff, external stakeholders, demonstrating leadership to maintain credibility, trust and support with senior management staff.
Leads challenging / open honest conversations with leadership on the portfolio and specific projects. Escalates issues appropriately to senior leadership, including the CIO, Director of CIM, and the Project Board members according to a project risk profile.
Is responsible for the development and management of project releases according to a central calendar, reviewing project interdependencies for use in articulating trade-
offs with prioritization decisions.
In partnership with the Finance department, further develop transparent and rigorous financial reporting standards on project cost breakdowns.
Translate these costs into the value add’ for the business, allowing projects to be ranked and sorted along these measurable criteria.
Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through with project teams for the purpose of successful project completion or deprioritization, often with deadline pressures.
Responsible for the project and training documentation to coordinate onboarding, creating a project and change toolkit for project teams.
Monitors and improves the roadmap and project intake processes.
Supervises direct reports, including performance reviews, work assignments and time management. Develop and motivate team members, provide guidance and coaching.
Education and experience required
15+ years of experience in Project Management.
Proven successful experience in a similar role, in a large matrix environment.
Experience working with distributed teams.
Experience presenting to executive audience; at ease with communicating to people with different backgrounds and hierrachy levels.
Fluent in English; knowledge of French, an asset.
Desired profile and skills
Proven successful leadership experience, driving changes and transitions
Strong communication, problem-solving, analytical, and facilitation skills.
Process- and detail-oriented, yet comfortable with ambiguity
Flexible, agile and dynamic way of working
Commitment to creating a diverse and inclusive work environment