Process Analyst
Home Credit
HCM
hace 13 días

JOB DESCRIPTION

1. Drive the process mapping, analysing, developing and implementing

  • Interface with functional process owners and users to define, analyse and document operational needs and objectives, current operational procedures and workflows with recommendations for best optimised solutions.
  • Administer a formal change management and custom report process to ensure management approval and standardisation across organisation
  • Provide post implementation support by serving as a liaison to troubleshoot process and / or procedures’ problems
  • 2. Establish, monitor, measure performance indicators to provide feedbacks on process performance

    3. Manage planning, performing and implementing process improvement initiatives

  • Analyse current state work methods, procedures, historical information and related data to provide recommended improvements based on Lean Six Sigma principles and methodology in an effort to improve quality and customer experience
  • Facilitate creative workshops to perform root cause analysis and brainstorm solutions and / or improvements
  • Coordinate with process owners and users to implement process improvements
  • 4. Apply knowledge of business process modelling notations to documenting processes

    5. Maintain effective and cooperative working relationships with process owners, functional and technical team members and users to obtain buy-

    in on proposed new business processes or changes to existing ones

    Contact : Mr. Nghi Tran

    Email : nghi.tt homecredit.vn

    Phone : 84 28 3513 6868 - EXT : 11032

    JOB REQUIREMENTS

  • Bachelor’s degree
  • Experience in Business Analysis or Auditing
  • Excellent facilitation and communication skills
  • Excellent diagramming and writing skills
  • Excellent presentation skills
  • Strong analytical background
  • Be a problem solver
  • Intermediate English proficiency
  • COMPENSATION & BENEFITS

  • Attractive Salary
  • 13th Salary Fixed and KPI Bonus
  • AON Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment.
  • Office hour
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