Relationship Manager
Citigroup Inc
Venezuela,
hace 15 días

Description

Principle Purpose of the position :

  • The position is responsible for heading, coordinating, managing and marketing the GSG Client Segment within the Country’s CIB group
  • Main objective is to successfully lead the GSG country business strategy aligned to Global, Regional and Local GSG Priorities to promote revenue and wallet share growth at Subsidiaries level within a risk controlled and strong work ethics environment
  • Maintain revenue contribution relevance in the country and region of this client segment
  • The role requires to foster innovation and tap the network to generate best-in-class ideas for our multinationals factoring-
  • in the overall macroeconomic environment

  • The job requires to orchestrate and leverage our global network liaising with PAMs, RAMs, Peers, Client Desks, Product Partners and Support Areas to deliver content and the best replicable solutions to subsidiaries in the country
  • The position requires to be the top representative of the GSG organization in the country and manage the GSG Cluster
  • The role requires the ability to think strategically to position Citi as our Multinational’s first call in the country
  • Key Responsibilities :

  • Responsible for managing the GSG Cluster / team in country
  • Develop and coordinate the execution of the GSG country business plan and strategy aligned with global, regional and local CIB-
  • GSG priorities, with the goal of promoting revenue, drivers’ (Assets, Liabilities, FX volumes, Fees) growth and client satisfaction, while maintaining a high adherence to work ethics, all internal policies and processes.

    Agree the trend and direction to be given to each product within the GSG space, assigning priorities and developing communication campaigns, making sure those guidelines are shared and tracked

  • Maintain highest standards of risk, control and compliance, ensuring the client portfolio is in line with the expectation of Citi’s AML, KYC and Risk Management policies within the team
  • Enable connectivity between the country team and partners with the GSG network to maximize deal origination and replicability around network solutions
  • Liaise with GSG peers, PAMs, RAMs, Product (TTS, Markets, CMO, etc), Client Desks, Support Partners (Risk, Legal, Compliance, etc), In-
  • Country SAMs to execute the business strategy and ensure consistent service to our GSG clients

  • Become the designated Country senior calling officer for selected top multinational clients who are intensive users of our global network
  • Manage client’s expectations and effectively engage in difficult discussions with clients
  • Engage in strategic dialogue with the client’s local / regional senior management, opening access to the highest levels of their organization by leveraging on PAMs, RAMs and Regional Head
  • Benchmark with the local competition’s capabilities to facilitate critical input to win transactions
  • Manage the GSG client segment and performance in the country : Ensure an efficient and well balanced coverage structure for the GSG portfolio in the country, aligned with the execution of the client segmentation and differentiation strategy per banking priority, GAME plan and GSG Coverage Protocol Prepare annual budget, forecasts (monthly / quarter) keeping track of GAPs vs Plan and YoY revenues, and reassess strategy if needed Provide leadership, support and guidance to the Bankers with GSG accounts Drive intensity of calling efforts within the GSG group keeping track of its evolution on a monthly basis Understand our client’s needs by promoting and coordinating the discipline of Account Plans and Wallet Share exercise Drive multiproduct origination for the GSG country portfolio keeping track of the pipeline, wins and losses Promote the Global, Regional and Local GSG initiatives within the country to extract the most out of the potential GSG wallet and ensure its execution Keep track of the segment’s key drivers and metrics to boost the growth of the business( CRM Scorecard, assets, liabilities, revenues, EUDDs, KYC records, RZN, spreads, attrition, client acquisition, wallet share, VoC, VoE, VoPAM, etc.
  • to ensure goals are met and strategic / timely decisions are made Maximize returns from this group’s assets (regardless of industry) and ensure coordination for proper trade-

    offs Enable and ensure the maximization of all system tools (CRM, Citivision, Client Rapport, VoC, etc) to maintain business tracking discipline and priorities.

    Proactively communicate all relevant business information (metrics, performance, news, etc.) to all GSG Bankers within the country as well as CCO / CIB Head / CIB Cluster Heads / Product Partners Enable and lead an in-

    country VoC (voice of the Client) action plan and tracking of its execution on an annual basis

    Knowledge / Experience :

  • Demonstrate in-depth and broad product expertise. Understand Flow drivers and how to originate multiproduct opportunities.
  • Preferable if expertise in more complex products : Capital Markets, Fixed Income and Derivatives, Export Agency Financing, and other Structured Financings

  • Significant management work experience within banking or financial services organization
  • Strong, proven financial and business acumen
  • Credit / risk demonstrated experience, able to sustain a proposal in front of the highest levels of the organization. Balanced risk taker
  • Proven knowledge of industry sector, local financial markets, the Banking industry and its regulations
  • Knowledge of accounting, legal and compliance principles and procedures relating to the role
  • Skills :

  • Ability to efficiently manage teams, build a strong talent pipeline and communicate effectively across different cultures
  • Ability to give constructive feedback and manage conflict effectively
  • Ability to work within a matrix organisation and partner effectively with product partners and Banking colleagues
  • Ability to make decisions with a clear focus on all potential consequences
  • Flexibility and adaptability
  • Strong communication / presentation skills (both written & oral)
  • Analytical skills : quickly assimilating new information, differentiating which facts are relevant and which are not, and taking responsibility for decisions taken
  • Open-minded, transparent, team-worker
  • Able to establish and build relationships with ease
  • Self-driven and self-confident
  • Positive attitude
  • Travel

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