Manages, retains and grows revenue, responsible for sales and the customer relationship (may include new sales and revenue quota attainment).
Assists in cultivating customer relationships and ensures effective service delivery to accounts.
Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.
Coordinates implementation of Thomson Reuters strategy on the account level.
Identifies new opportunities, lead sells 'core' desktop products.
Works with and brings in experts / specialists onto the team where required, has oversight of all account activities.
Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, gives feedback to marketing.
Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly.
Attends to customer issues promptly.
Owns account management within the appropriate sales tool.
Accountable for individual expense budget management.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.
As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.
With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.
Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.